Contact us
Write to theo@zyvae.app with a question, a bug or an idea. We usually reply within two working days. In the app you can also go to Profile, then Contact us.
If something went wrong, it helps to tell us your iPhone model, what you tapped and what you expected to see. A screenshot is even better.
Managing Zyvae Pro
Zyvae Pro is sold through the App Store, so Apple handles billing. To change or cancel your plan, open Settings on your iPhone, tap your name, then Subscriptions, then Zyvae. You can also get there in the app from Profile, then Subscription.
Cancel at least 24 hours before the end of your current period to avoid being charged for the next one. Refunds are handled by Apple at reportaproblem.apple.com.
Restoring a purchase
On a new phone, or after reinstalling, sign in with the same Zyvae account and open the paywall from Profile, then Subscription. Tap Restore purchases. Make sure you are signed in to the same Apple account you bought Pro with.
Daily scans
The free plan includes 2 photo scans a day, and 3 on your first day. Zyvae Pro includes up to 30 a day. Photos where no food is found don’t count. The count resets at midnight.
If a score looks wrong
Scores depend on the ingredients Zyvae found. Before a meal is scored you can check and edit the list, and you can edit amounts on the result afterwards. If a score still seems off, send us the meal and what you expected, and we’ll look into it.
Zyvae gives general wellness guidance, not medical advice. Please talk to a doctor or dietitian about any health condition.
AI analysis
Meal photos, and the text of voice notes, are sent to our AI provider to identify the food. They are not used to train AI models. You can withdraw consent in the app under Profile, then Account settings, then AI analysis. Our privacy policy has the details.
Deleting your account
In the app, go to Profile, then Account settings, then Delete account. This removes your account, meals, photos and goals straight away. Deleting your account doesn’t cancel an App Store subscription, so cancel that in your iPhone settings first. If you can’t get into the app, email theo@zyvae.app from the address on your account and we’ll delete it for you.
See also our terms of service.